OIG Complaint Form

* Indicates required field
Tell us about the type of complaint you are making.*

To file a consumer complaint against a business located in Massachusetts, contact the Attorney General's Consumer Advocacy and Response Division. 

You don’t need to hit “Submit Form” below, but if you do we will use the information to better understand the website traffic to our hotline pages.

To resolve billing or toll-collection disputes related to electronic tolling or E-ZPass, contact E-ZPass Customer Service or (877) 627-7745. 

You don’t need to hit “Submit Form” below, but if you do we will use the information to better understand the website traffic to our hotline pages.

To report the suspected misuse of Section 8 or other housing benefit programs, contact 

You don’t need to hit “Submit Form” below, but if you do we will use the information to better understand the website traffic to our hotline pages.

To report the suspected misuse of public assistance benefits (e.g., EBT, SNAP, MassHealth), contact the Bureau of Special Investigations - State Auditor's Office or the Department of Transitional Assistance.

You don’t need to hit “Submit Form” below, but if you do we will use the information to better understand the website traffic to our hotline pages.

To report phone, internet and identity theft scams, contact the Federal Trade Commission. 

You don’t need to hit “Submit Form” below, but if you do we will use the information to better understand the website traffic to our hotline pages.

To report the suspected misuse of social security benefits, contact the Social Security Administration Office of the Inspector General. 

You don’t need to hit “Submit Form” below, but if you do we will use the information to better understand the website traffic to our hotline pages.

To report the suspected misuse of unemployment assistance benefits, contact the Unemployment Insurance Program Integrity Department. 

You don’t need to hit “Submit Form” below, but if you do we will use the information to better understand the website traffic to our hotline pages.


Complaint Information

6,000 character limit
Have you tried any other actions to try to address your issue? If yes, please select all the actions you have taken to address this issue.*
Do you have any relevant documents, photos or videos related to your complaint?*
No File Chosen
File uploads may not work on some mobile devices.

The following two questions are optional and are for the purpose of helping us ensure that we are serving all people across the Commonwealth.

I am a:


Complainant Information

You may remain anonymous (not give your name).  However, please consider giving us your name and contact information to allow us to follow up if we need to. In many cases, if we can't follow up with you, we may not be able to do a complete review of your complaint.

Name*
Street Address