To file a consumer complaint against a business located in Massachusetts, contact the Attorney General's Consumer Advocacy and Response Division.
You don’t need to hit “Submit Form” below, but if you do we will use the information to better understand the website traffic to our hotline pages.
To resolve billing or toll-collection disputes related to electronic tolling or E-ZPass, contact E-ZPass Customer Service or (877) 627-7745.
To report the suspected misuse of Section 8 or other housing benefit programs, contact
To report the suspected misuse of public assistance benefits (e.g., EBT, SNAP, MassHealth), contact the Bureau of Special Investigations - State Auditor's Office or the Department of Transitional Assistance.
To report phone, internet and identity theft scams, contact the Federal Trade Commission.
To report the suspected misuse of social security benefits, contact the Social Security Administration Office of the Inspector General.
To report the suspected misuse of unemployment assistance benefits, contact the Unemployment Insurance Program Integrity Department.
The following two questions are optional and are for the purpose of helping us ensure that we are serving all people across the Commonwealth.
You may remain anonymous (not give your name). However, please consider giving us your name and contact information to allow us to follow up if we need to. In many cases, if we can't follow up with you, we may not be able to do a complete review of your complaint.